Workforce Staffing Lead, Workforce Staffing

DESCRIPTION

We are looking for an innovative and hands-on individual with a passion for customer service to join our Operations Workforce Staffing team, supporting our Operations in the Middle East specifically Kingdom of Saudi Arabia. If you thrive in a challenging and exciting environment, this is the place for you, as you will have a direct impact on Amazon growth as we find and attract the highest quality talent.
This role is integral to the success of the Operations business, building relationships and working proactively with internal Amazon teams will be key. The ideal candidate will work effectively with internal and external customers and possess great communication skills.
The successful candidate must be able to manage a complex high-volume recruitment process to meet all customer SLAs. They will thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. They have a demonstrated ability to prioritize their time, demonstrate push back and a sense of urgency, and understand the value of providing amazing customer service to the client and candidate.

Key job responsibilities
Core Responsibilities and Skills:
· Ability to work in highly ambiguous environments and build solutions that have the ability to flex with the business needs and ultimately scale
· Identify effective supply chain partners, onboard and manage against execution, cost and compliance
· Understand and have active involvement in Workforce Planning requirements- ensuring the planning team is kept up to date with current labor supply and market trends
· Partner with multiple stakeholders (Ops, HR, Finance) for labor planning meetings to draw out hiring needs for Business as Usual and Peak. Subsequently partner with stakeholders to execute the set labor plan
· Build labor acquisition strategy inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses
· Lead initiatives to optimize hiring lead times, costs and service levels
· Drive hiring from a compliance lens (pre – employment medical check, Contracts issuance and signatures, employment documents collection such as Ajeer, Iqama, social insurance enrolment, craft license, etc…)
· Supporting the Inclusion and diversity agenda by effectively maintaining a talent pipeline of People with disabilities.
· Develop mechanisms to track employment files, including its completion and updates
· Execute mechanisms for associate’s documents withdrawal process and governance
· Develop a deep understanding of KSA employment policies and execute policy updates and changes when necessary or required
· Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers throughout the activity cycle and during daily/weekly reviews
· Develop vendor performance metrics to assist with driving business results
· Engage other Amazon business units globally to share planning best practices and improve end-to-end outcomes for Amazon customers.

BASIC QUALIFICATIONS

– 6+ months of human resources experience
– 6+ months of customer service experience
– 6+ months of Microsoft Office products and applications experience
– High school or equivalent
– Experience in confidential environments

PREFERRED QUALIFICATIONS

– 1+ years of human resources experience
– 1+ years of customer service experience
– 1+ years of Microsoft Office products and applications experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.