Website Mandarin Oriental Hotel Group
The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
Sales Coordinator
Responsibilities:
- Support the Director of Sales, Director of Sales & Marketing and the Sales Managers in their day-to-day activities and to assist them in achieving their personal and team objectives.
- Determine and implement the procedures and standards of an effective filing system.
- Provide adequate supplies of stationary and ensures that the following forms are used and kept updated at all times:
- Timesheets
- Purchase orders
- Travel authorizations for business trips
- Collateral reprint orders
- Brochure supplies (office)
- Holiday and sick leave
- Expense forms
- Maintain and update inventory: control of all gifts and giveaways.
- Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations.
- Compile monthly reports to be completed by 5th of each month.
- Compile statistics.
- Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labelling, data collection and distribution of mail items.
- Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
- Annual contracting administration for corporate and leisure business.
- Ensure that store requisitions are submitted monthly.
- Ensure ordering of business cards.
- Ensure sensible and effective use of the telephone – all incoming calls promptly answered in an agreed manner.
- Ensure that calls are screened and dealt with in an appropriate way.
- All enquiries to be dealt with within 24 hours.
- Assist telesales research of existing/new clients within guidelines of Director of Sales / Director of Sales & Marketing.
- Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
- Ensure the strict confidentiality of information passing though the office.
- Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.
- Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.
- Coordinate and assist in organizing sales trips.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
- Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
- Ensure that all potential and real hazards are reported and rectified immediately.
- Understand and strictly adhere to the hotel’s employee rules & regulations.
- Perform any other duties as assigned to them by management.