Reservations Supervisor

Reservations Supervisor

Mandarin Oriental Downtown, Dubai is looking for a Reservations Supervisor to join our Reservations Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Reservations Department in Dubai, the Reservations Supervisor is responsible for overseeing the Reservations Team alongside the Reservations Manager to maximize revenue and Guest Satisfaction. The Reservations Supervisor will work with the Reservations Team and with the Sales and Events teams to develop future and repeat business opportunities. Reservations Supervisor reports to the Reservations Manager.

As a Reservations Supervisor, you will be responsible for the following duties:

• Identify new sales opportunities, monitor market trends, and maximize revenue through lead development and customer engagement.
• Ensure optimal occupancy and room rates by analysing seasonal and historical trends while maintaining competitive awareness.
• Oversee reservation processes, including daily reports, customer satisfaction monitoring, and issue resolution.
• Provide leadership, training, and supervision to the Reservation team, ensuring adherence to department policies and performance goals.
• Foster strong relationships with customers, colleagues, and other departments to enhance service quality and operational efficiency.
• Maintain reservation systems, ensuring accurate bookings, rates, and account tracking for seamless hotel operations.

As a Reservations Supervisor, we expect from you: 

• A minimum 3 years’ experience in Reservations and 1 year in supervisory role; previous work experience in Reservations or Front Office in a 5-star hotel environment.
• Previous experience working in the GCC, with prior hotel pre-opening experience preferred.
• Good knowledge on computer systems (i.e. MS Office applications) and prior experience with PMS system.
• Strong interpersonal skills, attention to detail, and ability to multitask while delivering exceptional customer service.
• Effective communicator with leadership abilities, capable of motivating teams and understanding guest needs.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages.
• Accommodation, transportation, and duty meals provided by the hotel.