Recreation Receptionist – InterContinental Abu Dhabi

InterContinental Abu Dhabi is a luxurious five-star hotel offering world-class service and amenities in the heart of Abu Dhabi. Our team is dedicated to providing exceptional experiences for our guests, making every moment unforgettable. We are currently seeking a dynamic and friendly Recreation Receptionist to join our passionate team and contribute to creating memorable moments for our guests.

As a Recreation Receptionist, you will play a pivotal role in ensuring that our guests enjoy a seamless and enjoyable experience at our recreation facilities. You will be the first point of contact for guests using our fitness, pool, and leisure amenities, offering assistance and providing top-notch service in a welcoming environment.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Greet and welcome guests to the recreation facilities with a friendly, professional demeanor.
• Provide information about available recreation services, including pool, fitness center, spa, and other leisure activities.
• Handle guest inquiries, bookings, and reservations for recreation services.
• Ensure that all guest requests are handled promptly and efficiently, maintaining a high level of guest satisfaction.
• Maintain accurate records of guest bookings, memberships, and activities.
• Monitor the recreation area to ensure it is safe, clean, and organized at all times.
• Collaborate with the recreation team to ensure a smooth operation of all activities.
• Promote and upsell additional services such as spa treatments, fitness classes, and packages.
• Ensure compliance with all health and safety regulations.

What we need from you:

• Previous experience in a customer service or front desk role, preferably within the hospitality industry.
• A passion for providing excellent customer service and creating memorable guest experiences.
• Strong communication and interpersonal skills.
• Knowledge of recreation, fitness, and wellness services is a plus.
• Ability to work well under pressure and handle multiple tasks.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.