Personal Assistant to the Executive Office / Quality Executive

POSITION SUMMARY

The Personal Assistant and Quality Executive is a dual-role position that combines high-level administrative support to the General Manager and Executive Team with a strong focus on quality assurance and training. This individual will ensure the seamless operation of the Executive Office, coordinate with department heads, and drive quality initiatives in line with GSS & LQA standards. The role also involves designing and implementing training programs to uphold the resort’s commitment to exceptional guest experiences.

SCOPE / BUSINESS CONTEXT 

• A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection
• Number of Direct Reports – 0

CANDIDATE PROFILE 

Education and Experience:

• Bachelor’s degree in Hospitality, Business Administration, or a related field preferred.
• 3-5 years of experience in a luxury hospitality environment, with exposure to executive support, quality assurance, and training roles.
• Familiarity with GSS & LQA standards and experience working with senior leadership teams.

Skills and Competencies:

• Outstanding organizational and multitasking abilities.
• Strong written and verbal communication skills, with the ability to engage effectively with senior leaders.
• Analytical mindset with a focus on continuous improvement.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with hospitality management systems.
• Ability to create and deliver impactful training programs and quality presentations.

Personal Attributes:

• Professionalism and discretion when handling confidential matters.
• Proactive and solution-oriented, with excellent problem-solving skills.
• A passion for luxury hospitality and a commitment to exceptional guest service.
• Strong interpersonal skills and the ability to work collaboratively with diverse teams.

KEY PERFORMANCE INDICATORS

• Successful coordination of General Manager’s and Executive Team’s schedules and priorities.
• Achievement of LQA and quality performance targets across departments.
• Timely and effective delivery of training programs.
• Positive feedback from the General Manager, Executive Team, and colleagues on administrative and quality initiatives.

KEY RESPONSIBILITIES

Administrative Support:

• Act as the central point of contact for the General Manager and Executive Team, including the Director of Operations, Director of Engineering and other key leaders.
• Manage calendars, coordinate meetings, and organize travel arrangements for the General Manager and Executive Team.
• Prepare and circulate agendas, minutes, and action points for executive meetings.
• Handle correspondence and communication on behalf of the General Manager, maintaining professionalism and confidentiality.
• Support the preparation of reports, presentations, and documentation required for owner, corporate, or internal meetings.
• Oversee the GXP implementation for operational teams.

Quality Assurance:

• Collaborate with the Executive Team to ensure operational alignment with GSS & LQA standards.
• Conduct regular audits and inspections across all departments, identifying areas for improvement.
• Work closely with department heads, including Engineering, Operations, and Sales, to drive quality enhancements.
• Track and report on quality performance metrics, presenting insights and recommendations to the General Manager and Executive Team.

Training and Development:

• Develop and deliver training programs focused on service excellence, GSS & LQA standards, and operational efficiency.
• Partner with department heads to identify training needs and create tailored learning solutions.
• Facilitate workshops, role-playing sessions, and on-the-job coaching to enhance team capabilities.
• Evaluate the effectiveness of training initiatives and make improvements where necessary.

Executive Collaboration:

• Act as a liaison between the General Manager, Executive Team, and other departments to ensure smooth communication and workflow.
• Assist the Director of Operations and Director of Engineering in implementing quality and efficiency improvements in their respective areas.
• Support cross-departmental initiatives that contribute to the resort’s luxury positioning and guest satisfaction.
• Ensure follow-up and completion of action items from executive and departmental meetings.

Guest Experience and Feedback:

• Review guest feedback and ensure effective resolution of issues in collaboration with department heads.
• Lead initiatives to enhance the guest journey, aligning with The Luxury Collection’s values: Indigenous, Rare, and Captivating.
• Regularly assess guest satisfaction metrics and implement strategies to address any gaps.

COMPENSATION AND BENEFITS

• Competitive salary and benefits package, aligned with market standards.
• Access to professional development and growth opportunities.
• Comprehensive health and wellness benefits.