Order Management Analyst – Temporary Role

With an unparalleled breadth of products, project management, connected services, and service networks, Emerson leads as a global manufacturer supplying and servicing all valves everywhere. Our Pressure Management (PRM) portfolio includes pressure and safety relief valves and regulators to offer our clients solutions whatever their needs.

The primary responsibility of the Order Management Analyst will be to provide Customer Service Support to the MEA PRM Internal and External Customers (direct and representative) during the conversion from Bookings to Invoice cycle with particular focus on Customer Satisfaction.

This is a temporary role for 3 months. The role is based at Emerson Automation Solution’s state of the art campus in Dubai’s Jebel Ali Freezone, United Arab Emirates.

The candidate is responsible for the management of customer orders, shipments and invoicing, ensuring all business transactions are in line with International Trade Compliance Policies and accordingly to Emerson’s Ethic Policies.  They will focus on MRO orders but will support Projects on occasion.

Your role responsibilities will include, but not be limited to, the following: 

• Manages and coordinates the customer order cycle from order to cash (data entry, shipments, delivery, invoicing), owning the relationship with both the customer and the suppliers / factories, in accordance with department procedures
• Work Closely with the Inside sales team/ Order Entry team to receive Clean PO to place to the factories.
• Expedites intercompany factories and suppliers to ensure that delivery deadlines are met
• Proactively identifies any issues and address with the correct personnel.
• Ensures that the factories have received the right documents and produced the related order acknowledgements.
• Planning/Coordination/Submission of documents/MRB/ITP to ensure the order is on track
• Support the commercial aspects of the Order including timely documentation and invoice submission
• Checks payment terms thoroughly and actions set up of bank submission documents i.e LC/CAD/PBG/ABG for MRO orders/Small Project orders
• Coordinates with the Logistics and Warehouse team to ensure that shipments are delivered as per the INCO- terms
• Always Ensures highest customer satisfaction keeping customers updated on order status understanding prompt responses are key – aims for 100% OTD through RDSL/PDSL
• Works closely with the Finance team to minimize Logged issues/GIT / Outstanding payment issues and LD’s
• Manages resolution of dispute cases/warranty claims.
• Prioritizes deliveries in response to changing customer schedules and expectations.
• Develops contingency plans with suppliers to limit or eliminate negative effects of delayed promised delivery dates.
• Works collaboratively with the team as necessary and focuses on meeting monthly/yearly POR targets

What do I need to be considered for this role?

• To be considered for this role you will have a bachelor’s degree in Business Administration, Engineering, or equivalent.
• Ideally, you will have execution and logistics experience with Pressure Management or Control Valve products. Candidates with French and/or Arabic language capabilities are encouraged