Operations and procurement manager

Operations and Procurement Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Operations and procurement manager in UAE.

The Operations and Procurement Manager will lead and manage the operational team in developing our services and ensuring targets in relation to activities, service, quality, and productivity are exceeded. The role plays a key part in developing customer and carrier relationships, promoting continuous service improvement, exploring new ways to add value for our customers, including the development of new service capabilities. Reporting to the Area Director Middle East, the Operations and Procurement Manager is expected to be resourceful, flexible, responsive with a “can do” approach, is organized with strong leadership and management skill.Join us in connecting people and improving lives!

Operations and procurement manager

• In this role, you will continuously review operational procedures to implement and execute positive improvements
• Live a ‘best in class’ service offering at all times
• You identify resource requirements to exceed agreed service standards
• Monitor service level agreements and implement corrective action where required
• You promote efficiency and profitability by encouraging and facilitating a climate of best practice and quality throughout the department
• You create a performance culture that secures support and respect from staff and drives continuous improvement
• You implement and support Company and Group Human Resources policies and procedures
• You proactively support Operational change projects, demonstrate and encourage the belief that learning, development and change is a personal responsibility
• You reinforce a learning culture by actively supporting, rewarding and providing opportunities for staff development
• You will drive productivity improvement and service excellence through efficient use of our systems.
• You will be responsible for the procurement related to logistic services as well as build sustainable relationships within the carrier network.
• Be the “go to” Operations expert and work closely with Group Operations to ensure best in class and efficient service delivery is maintained

Now, here’s what we need from you.

• You have a proven track record in the field of freight forwarding and / or shipping

• You possess advanced communication skills and styles
• You demonstrate experience in using various motivational techniques
• You have a willingness to question tradition in order to find a better way
• You possess excellent planning and organisational skills
• You have proven analytical and troubleshooting skills
• You have experience in managing and developing people with a genuine commitment to service delivery
• You have experience in leading teams through change

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.