Website Injazat
Injazat is an industry recognized market leader in the region for digital transformation, cloud and cyber security. Injazat empowers organizations to optimize their business goals utilizing cloud and emerging technology solutions, and by co-creating transformational digital platforms and services through public-private partnerships (PPP). Headquartered in Abu Dhabi, the Capital of the United Arab Emirates, Injazat draws on its local expertise and presence combined with several global technology partnership networks to develop market leading services. Injazat’s purpose is to empower human achievement through end-to-end digital solutions that deliver impact and value for our customers and communities.
NOC Operator
Overview
Seeking a quick-thinking, qualified NOC Operator to take control of uptime and availability of Core42 services across all cloud solutions through 24/7 troubleshooting & monitoring, own Core42’s core datacenter network, and manage the standards, security, sustainability, deployment, and operations of its current and future networks.
You will get to showcase your technical expertise and troubleshooting skills at one of the UAE’s fastest growing, high-visibility, high-tech, AI-centric organizations.
Core42 is the UAE’s national-scale enabler for cloud and generative AI, combining G42 Group’s expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional and managed services expertise to enable national-scale program deployments across industries.
Responsibilities
You will support the Network Operations Manager in monitoring Core42’s networks, systems, storage, and datacenters using a wide variety of tools within a consolidated 24×7 Network Operations Centre.
- Manage and maintain Data Centre network, servers, and systems across multiple vendors, such as Cisco and Palo Alto.
- Perform network monitoring via systems such as Zabbix, Grafana, and Graylog.
- Diagnose, document, and escalate issues, ensuring end-to-end service provisioning.
- Participate within a 24×7 rotating duty shift roster.
- Coordinate with internal teams, field technicians, third-party suppliers, and ISPs.
- Create, update, and route trouble tickets, adhering to established workflows, ITIL and ISMS best practices.
- Provide critical service outage notifications and escalate issues for timely resolution.
- Monitor network status, offer support for network-related and hardware issues, monitor system alerts, and maintain customer relationships.
- Adherence to compliance policies, procedures & quality standards. Optimize the number of existing processes and solutions, ensuring turnaround time in trouble shooting and customer NPS expectations are achieved.
Qualifications
- Experience as Network Engineer or Network Operations Centre Operator.
- Experience in assurance and/or fulfilment role within NOC.
- Capability to operate in a 24/7 shift allocation roster.
- Solid understanding of OSPF, ISIS, BGP, L2VPN, and L3VPN.
- Strong verbal and written communication skills in English, along with proficient computer literacy.
Ideally, you’ll also have
- Previous experience in NOC for Data Centre or IP/MPLS.
- Hands on experience with Cisco IOS-XE and Palo Alto equipment.
- Hands on experience with Zabbix and Graylog.
- Hands on experience with other network vendors.
To apply for this job please visit careers-core42.icims.com.