Manager, HR Advisory (UAE National)

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The role of HR continues to develop, as HSBC drives a globally aligned model across all its functions. Banking is fiercely competitive with heavy and increasing regulation. Organisational capability, performance and talent management are under close market scrutiny. HR Customer Experience & Advisory is responsible for the employee service proposition on a global basis.

The Advisory Teams within HR are actively engaged in maintaining high standards of employee service throughout the year, as well as researching and implementing the changes necessary to support the ongoing transformation of HR. The HR Advisory role is a major player in supporting the business in the achievement of their strategic goals through the effective management and performance of its staff by ensuring that managers have the confidence to lead their teams with confidence and integrity.

Duties & Responsibilities:

• Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
• Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.
• Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programmes) working with the HR Business Partner, HR Consultants and Specialist teams where required
• Undertake HR investigations across multiple geographies mostly complex investigations, in-line with the Investigations Framework and support Requests for Assistance (RFAs) for investigations conducted by other investigating functions such as Financial Crime and Regulatory Compliance
• Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools
• Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have
• Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools
• Provide the appropriate level of support for Senior Executives (Global Career Band GE-MD) providing end to end co-ordination and quality assurance of queries and transaction resolution

Experience & Qualifications:

• Bachelor’s degree is a must
• Practical experience gained in one or more of Employee Relations Investigations, Performance & Reward and/or within an HR Generalist role
• Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others
• Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation
• A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience
• An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals
• Financial Services (or Professional Services) background is desirable
• Studying or completed a CIPD professional qualification (from Level 3 upwards) is desirable
• Experience managing the people aspects of change programmes

We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.

For further details and application information please visit our careers site, searching under reference number.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited