Intern – Logistics

Intern – Logistics

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Role Summary
As a part of the Regional Rider Affairs team, a center of excellence for Safety, Quality, Engagement, Equipment & Warehousing, you will become an integral part of our mission to improve riders & overall well-being impacting 80,000+ riders.
This role will directly impact health, safety and rider uniforms, which includes extending to warehousing across the MENA region and being involved in our super exciting tech solutions.

What’s On Your Plate?

• Assist in analyzing the data to understand the top focus areas for improvement
• Assist in implementing region-wide action plans suggest ideas based on industry research and rider feedback
• Support with tasks such as taking and distributing meeting minutes, following up on task completion and creating presentation materials
• Support in execution of specific objectives, such as road safety weeks, social media rider safety campaigns and the implementation of innovative technology solutions, to name a few
• Measure the success of initiatives to quantify the impact, iterate and improve.
• Support local teams in documenting action plans and local adaptations of regional initiatives. Ensure timely project delivery and clear progress reporting.

What Did We Order?

• A purpose-driven individual who can strengthen the Regional Rider Affairs team
• Data-driven, likes to analyze data, derive insights and present findings concisely. Critical thinking is a must, previous experience with analytical tools (Excel, Gsheets, Tableau, Looker or equivalent) is desired.
• Excellent written and verbal communication skills in English. Urdu or Arabic language skills are a plus.
• Organized, with keen attention to detail and high standards of quality of work
• Enjoys working in a fast-paced environment and can easily adapt to change and multitasking
• A self-motivated and curious personality, that enjoys researching industry practices and going the extra mile to make an impact on our riders’ well-being and happiness
• Advantageous but not essential is to have a safety qualification either IOSH or Nebosh IGC individual or full