Housekeeping Supervisor

Housekeeping Supervisor

Job Description

The Housekeeping Supervisor will be responsible for managing the daily operations of the housekeeping department. This includes supervising staff, ensuring high standards of cleanliness and hygiene, managing inventory and supplies, and addressing any guest requests or issues. The ideal candidate will have strong leadership skills, a keen eye for detail, and a commitment to providing a clean and comfortable environment for guests. سيكون مشرف النظافة مسؤولاً عن إدارة العمليات اليومية لقسم النظافة. يشمل ذلك الإشراف على الموظفين وضمان معايير عالية من النظافة والصحة وإدارة المخزون والإمدادات ومعالجة أي طلبات أو مشكلات من الضيوف. يجب أن يكون لدى المرشح المثالي مهارات قيادية قوية وعين ثاقبة للتفاصيل والالتزام بتوفير بيئة نظيفة ومريحة للضيوف.

Responsibilities

 Supervise and coordinate the daily activities of housekeeping staff.

 Ensure all guest rooms and public areas are cleaned to the highest standards.

 Train and mentor housekeeping staff, promoting a positive and productive work environment.

 Conduct regular inspections of rooms and public areas to ensure cleanliness.

 Manage inventory of cleaning supplies and linens, placing orders as needed.

 Address and resolve any guest complaints or issues related to housekeeping services.

 Ensure compliance with health and safety regulations.

 Prepare and manage the housekeeping budget.

 Maintain records of housekeeping activities and prepare reports as required.

 Collaborate with other departments to ensure smooth and efficient operations.  الإشراف وتنسيق الأنشطة اليومية لموظفي النظافة.

 ضمان تنظيف جميع غرف الضيوف والمناطق العامة وفقًا لأعلى المعايير.

 تدريب وتوجيه موظفي النظافة، وتعزيز بيئة عمل إيجابية ومنتجة.

 إجراء تفتيشات منتظمة للغرف والمناطق العامة لضمان النظافة.

 إدارة مخزون مستلزمات التنظيف والبياضات، وتقديم طلبات الشراء حسب الحاجة.

 معالجة وحل أي شكاوى أو مشكلات من الضيوف تتعلق بخدمات النظافة.

 ضمان الامتثال للوائح الصحة والسلامة.

 إعداد وإدارة ميزانية قسم النظافة.

 الحفاظ على سجلات أنشطة النظافة وإعداد التقارير حسب الحاجة.

 التعاون مع الأقسام الأخرى لضمان سير العمليات بسلاسة وكفاءة.

Qualifications

 Proven experience as a Housekeeping Supervisor or similar role.

 Strong leadership and team management skills.

 Excellent communication and interpersonal skills.

 Attention to detail and a strong commitment to cleanliness.

 Ability to handle complaints and resolve issues effectively.

 Strong organizational and multitasking abilities.

 Flexibility to work in shifts, including weekends and holidays.

 Degree in hospitality management or related field is preferred.  خبرة مثبتة كمشرف نظافة أو دور مشابه.

 مهارات قيادية وإدارة فريق قوية.

 مهارات تواصل وشخصية ممتازة.

 اهتمام بالتفاصيل والتزام قوي بالنظافة.

 القدرة على التعامل مع الشكاوى وحل المشكلات بفعالية.

 قدرات تنظيمية ومهارات متعددة المهام قوية.

 المرونة للعمل في ورديات، بما في ذلك عطلات نهاية الأسبوع والعطلات.

 يفضل الحصول على درجة في إدارة الضيافة أو مجال ذي صلة.

About Us

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE – based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC’s largest omnichannel retailers and India’s top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

About the Team

Citymax Hotels (www.citymaxhotels.com)   is a ‘homegrown’ Regional Brand, envisioned and developed by Landmark Group to service the growing need for quality, value-for-money accommodation.  The Brand personality is best described a ‘vibrant simplicity’ and teams strive to make every day experiences special.

First established in 2010, Citymax Hotels currently own and operate 6 hotels (1,986 keys) in the UAE at Al Barsha (2 hotels), Bur Dubai, Sharjah, Business Bay and Ras al Khaimah.  In addition, Citymax Hotels operates a hotel under a management contract in Aswan, Egypt (79 keys), with further managed properties under development in Egypt and Kingdom of Saudi Arabia.

Each Citymax Hotel performs well within its Competition Set as measured via RevPAR Indices.  Citymax Hotels has positioned itself well in the market with a good mix of Retail, Corporate and Leisure business.

In addition to the rooms business, Citymax Hotels has a significant Food & Beverage operation within the hotels, with up to almost 50% of revenues coming from the various outlets.  Some of the F&B brands are very well known in their own right including Huddle Sports Bar & Grill, Claypot, Sizzling Wok.