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You may know our name well but perhaps less about the variety and scale of what we do. HSBC is one of the world’s leading international banks and we’ve been helping people to thrive for more than 150 years. Today we serve over 39 million customers around the world, from individuals to start-ups and multinational organisations. There’s an incredible range of possibilities on offer here. You could build a career in Commercial Banking, Wealth and Personal Banking, or Global Banking and Markets – our investment bank. There are also essential operational and support roles like internal audit, legal, marketing, human resources and technology. Whether you’re looking to make your first step in a branch or call centre, or you’re an experienced professional or technology specialist taking your next career step, we want to hear from you.
GTRF Services Assistant, Trade (UAE National)
Job description
GTRF Services Assistant, Trade (UAE National) (ID: 0000KAF7)
Some careers grow faster than others.
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
Duties & Responsibilities:
- Conduct the day-to-day operation of the Global Trade branch counter (i.e. Meeting, greeting customers, handling trade documentation (Export, Import documents, LC, Guarantees and all other products under the umbrella of GTS- Global trade solutions) at the counter, correspondence, pre scan document sorting, post scan document matching, document dispatch, filing and other related activities).
- Ensure the services provided are in line with SLAs.
- Handle queries from stakeholders and internal customers (i.e., via Bank internal system , Phone, email etc.) Take follow up actions if necessary.
- Safeguard the Bank from potential loss. By ensuring all operations under his/her responsibility are in accordance with FIM, UCP600, Audit, FCC guidelines, Compliance and Money Laundering, and all other related guidelines.
- Identify and escalate any issues which are beyond personal authority levels, if any, and outside the scope of the job knowledge expected of your grade level.
- Maintain & improve teams’ productivity. By ensuring the branch functions are running smoothly and the documents received at the counters are processed/scanned/indexed/dispatched efficiently in line with SLAs and maintaining good communication with external and and internal customers.
- Provide Exceptional customer services at the branch counter and Work with other tradeF functions/teams to maintain/improve tradeF operations and service standards.
Requirements
Experience & Qualifications:
- Bachelor’s degree is a must to obtain UAE visa.
- 1- 3 Years of relevant experience.
- Frequent decisions, under variable but definite pressure peaks.
- A good team player who possesses good interpersonal and communication skills.
- Strong organizing and time management skills.
- Can work independently and quickly, with good attention to detail.
- Good command of spoken and written English.
- self-motivated with initiatives to take on new and additional responsibilities.
- Possess good knowledge of all Trade products and Customer handling.
For further details and application information please visit our careers site, searching under reference number.
We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited
To apply for this job please visit mycareer.hsbc.com.