Front Office Shift Leader

 To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Guest Service Agents and maintaining a calm, professional environment at all times

II.  DUTIES AND RESPONSIBILITIES

• Prepare documentation for daily business
• Ensure prompt, efficient and courteous reception of guests
• Record and administer arrivals and departures
• Assist in training new staff members, coach them and monitor their performance
• Ensure the desk is covered at all times, allocating meal breaks sensibly
• Full awareness of current daily status of Hotel
• Ensure smooth hand over to next shift
• Thoroughly conversant with all room types, décor and outlook
• Communication and recording of complaints
• Be aware of daily functions, events, VIP and group arrivals
• To carry out any other duties as required
• To ensure that no information regarding guest names, details  or room numbers is given to unauthorized persons
• Ensure unidentified persons are not allowed access to guest rooms
• Report any accidents (guest or staff)
• To be fully aware of the Health & Safety Policy
• To be aware of fire and bomb procedures
• Take care in work to avoid accidents
• To wear correct uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
• Report suspicious characters or suspect packages
• Security of payments
• Alert to fraud
• Ensure full liaison with other members of the team
• Strong communication with other departments, especially Reservations
• Strong relationship with guests and internal customers
• Key relationship with Front Office Manager and Asst.FOM

• Reporting of issues as they arise
• Completion of Progress Training & participation in Progress related activities
• Diligence in prevention of wastage

• Attend department meetings
• Be aware and report on competitor and industry updates
• Maintain Department standards
• Seek opportunities to upgrade or sell additional services to guests

Education

Bachelor’s Degree.

Experience              

• Four years experience in as Front Office Supervisor/Shift Leader
• With good communication skills both oral and written, English and other languages
• Good inter-personal skills, pleasant appearance.

Licenses or Certificates

Not applicable.

Grooming

All associates must maintain a neat, clean and well-groomed appearance per Citymax standards.

Primary Location: United Arab Emirates
Job: Landmark Hospitality Front office
Organization: Citymax Hotels UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Jan 8, 2024, 6:39:06 AM