Front Office Manager

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As Front Office Manager, you will be the face of Ciel Dubai’s guest arrival and departure experience. You’ll lead a dynamic front office team to deliver smooth, engaging, and personalized service while ensuring operational excellence, guest satisfaction, and team development in line with our luxury brand standards.

Key Responsibilities

• Manage all aspects of the Front Office operations including Reception, Guest Relations, Bell Desk, and Night Audit.

• Lead and inspire the front office team to deliver exceptional, personalized guest service that reflects the Ciel brand.

• Ensure smooth and efficient check-in/check-out procedures with a focus on luxury service and attention to detail.

• Maintain a strong presence in the lobby, engaging with guests and resolving concerns proactively and professionally.

• Collaborate with other departments (Housekeeping, Engineering, F&B) to ensure seamless guest experiences.

• Oversee daily shift briefings, staff scheduling, and performance management.

• Monitor guest feedback, online reviews, and service scores, implementing improvement plans where necessary.

• Train, mentor, and develop team members to maintain a high level of professionalism and service consistency.

• Ensure full compliance with all hotel policies, SOPs, safety, and local regulations.

• Support the pre-opening phase, including team recruitment, training, system setup (e.g., PMS), and process design.

• Minimum 4 years of experience in front office leadership, preferably in a 5-star or luxury hotel environment.

• Pre-opening experience is a strong advantage.

• Proficient in Opera Cloud or equivalent PMS.

• Excellent leadership, communication, and guest engagement skills.

• Ability to multitask and manage high-pressure situations with grace and professionalism.

• Passion for hospitality and a genuine commitment to exceeding guest expectations.