Website Mandarin Oriental Hotel Group
The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
Front Desk Agent
Responsibilities
- Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards
- Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards
- Accommodate special requests whenever possible
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel
- Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers
- Upon the departure of guests, process the guest check-out procedures
- Receive payment from guests, settle the guests account and give a copy of the invoice
- Handle all front office cashier activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance the cash float
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and is not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests
- Possess a working knowledge of the room reservation procedures
Skills & requirements
- High school diploma or suitable equivalent
- Previous experience in the same role in a luxury hotel is preferred, resort experience is required
- Well-groomed, professional appearance
- Outstanding written and verbal communication skills
- Physically agile, and able to stand for extended periods