Website Align Technology
lign Technology is a global medical device company that is changing lives through better smiles. We reimagine and reinvent the way orthodontic and restorative treatment is presented and delivered to millions of people around the world.
Field Clinical Liaison-UAE
This position is mainly responsible for increasing clinical confidence and case growth across the Invisalign product portfolio through clinical education and support to customers.
The process includes interaction and communication with private-practicing Orthodontists and General Dentists related to case specific issues, ClinCheck quality and troubleshooting.
Focus will be on clinical education as well as troubleshooting clinical issues for customers.
In addition, other duties will include support with day to day needs of education events.
Key Responsibilities
- Provide clinical support and education to orthodontists and general dentists, assisting with case assessments, treatment evaluations, ClinCheck support, and troubleshooting.
- Address customer inquiries, complaints, and adverse events related to clinical issues, ensuring all relevant details are documented in the CRM system.
- Build and maintain peer-to-peer relationships with healthcare professionals, guiding them through treatment planning and the adoption of new digital workflows.
- Deliver coaching to healthcare professionals, helping them become educators and share their knowledge with peers.
- Plan and execute educational roundtable discussions and other interactive events to foster case discussions and peer-to-peer learning.
- Work closely with Marketing, Customer Support, and Sales teams to deliver Align’s educational programs, contributing to the achievement of business goals.
- Independently contribute to key projects, as well as work collaboratively with others to provide input and support on larger initiatives.
- Plan and organize visits and group sessions independently, ensuring timely coordination with the sales team to achieve business objectives.
- Seek and recommend new approaches to improve healthcare professionals’ learning experiences and enhance digital workflow adoption.
- Regularly travel to conduct structured certification and education programs for customers and visit their practices for deeper educational engagement.
- Manage relationships with speakers and Key Opinion Leaders (KOLs) to support educational initiatives.
- A Bachelor’s degree in Dentistry is required, with a Master’s in Orthodontics being preferable.
- Typically 3-5 years of relevant experience, with strong negotiation, presentation, and facilitation skills. Proven ability to train medical staff in effectively using products.
Skills, Knowledge & Expertise
- Bachelor’s degree in dentistry or master’s degree related to Orthodontics.
- Two to three years’ experience in customer relations in medical / dental related areas or in an international Customer Care environment.
- Strong interpersonal, listening and persuasive communication skills
- Strong presentation skills, ability to influence through public speaking.
- Excellent written and verbal communication skills in English
- Good knowledge of basic computer operations and Microsoft Office tools
- Skill in establishing priorities and handling multiple projects simultaneously.
- The ability to flourish in a young international company experiencing significant growth (i.e., roll up sleeves approach and able to deal with ambiguity)
- Ability to travel in the assigned geography 70% of the time.
- Fluent in Arabic
About Align Technology
Your growth and well-being:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
To apply for this job please visit jobs.aligntech.com.