Website Mandarin Oriental Hotel Group
The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
Events Sales Manager
Responsibilities:
- Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor. Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
- Ensure the ideal and most effective utilization of the meeting and conference rooms.
- Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
- Realize up sell possibilities to meet and surpass Group & Event budget goals.
- Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
- Create activities to ensure ongoing maintenance of bookings.
- Generate proper proposals and contracts.
- Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
- Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
- Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
- Introduction of the Event Manager / Group & Event Coordinator to the client.
- Conduct exit interview with important customer after their event – asking for future business.
- Cross-sell to other hotels within the MOHG.
- Conduct regular competition checks.
- Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
- Further administrative tasks and other possible assigned duties.
- Perform any other duties as assigned to them by management.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.