EMO Quality Manager

We are Reckitt

Home to the world’s best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About the role

In R&D, we’re full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals – all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance.
We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality.
The size of our organisation means you’ll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our R&D Academy, designed to develop our team and allow you to grow in our great organisation.

Your responsibilities

• Ensure 3rd parties’ activities are fully compliant with regulatory and Reckitt guidelines to minimize risk to consumers, company and brand name.
• The approval (or rejection) and development of new 3rd parties.
• For any NPD/ EPD issue GFS in line with Reckitt QMS.
• Work closely with Procurement and EMO Operations to resolve quality related issues with 3rd parties.
• Propose quality improvements to suppliers or contractors and monitor implementation.
• Manage 3rd parties in all quality related tasks and build up and maintain close relationship with 3rd parties.
• The 3rd parties will primarily be External Manufacturing Operations (EMO) manufacturing finished products, but the role holder will be able to contribute to Reckitt and broaden their own experience by conducting assessments and audits of RM and PM suppliers.

The experience we’re looking for

• Strong analytical skills with the ability to develop strategies, tactics and improvement plans Results-oriented and self-motivating with a bias for action and the capability to define, evaluate and manage risks to product quality
• Ability to apply pragmatism, where this remains within quality and regulatory requirements, to support company bottom line results
• Ability to develop close partnerships with R&D, Procurement and Supply while maintaining strong sense of independence and confidence to always express own opinion
• Experienced in risk management and process improvement techniques including FMEA, root cause analysis, process mapping etc
• Strong auditing skills with extensive experience in conducting site audits and systems audits
• Ability to command respect across the organization. High level of confidence, action-oriented technical skills to understand typical quality issues of household products and be able to lead a group to a solution
• Good communication skills and able to debate and negotiate with external supplier personnel.
• The influencing skills.  Diplomatic and tactful in difficult supplier situations.
• Highly motivated and confident in external environments. Organised and able to deliver concise written or oral summaries to senior management
• Able to lead on improvement plans with key suppliers, requires a good manufacturing knowledge and an understanding of business processes.
• Good understanding of QMS and quality improvement tools
• Broad understanding of manufacturing operations and business organization.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt’s pay for performance philosophy.

Equality

We recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.