Duty Supervisor

Responsibilities

• To take full responsibility of the shift in terms of management of staff, management of complaints from internal and external customers and to ensure smooth running of the hotel engineering facilities. Able to take charge of a shift of eight to nine working hours (Morning, Afternoon, Night or Break Shift)
• Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Supervise and control the Maintenance Request
• Perform day to day routine and preventive maintenance within the hotel rooms and public areas.
• Responds promptly and efficiently to any maintenance calls that arise either by the guest or other departments.
• Respond courteously to guest requests promptly and resolve matters to the guest`s satisfaction.
• Able to prioritise the maintenance issues e.g.: to attend the breakdown of the plant and machine on priority.
• Perform maintenance activities in the guest room and public areas including electrical equipment, plumbing and HVAC.
• Program TV`s and perform general housekeeping and engineering related inventory duties.
• Test, troubleshoot and perform basic repair on all types of equipment.
• To monitor fire alarm / Life Safety Systems as necessary, to be fully informed of the system operations and to handle emergencies involving the systems.
• Attend all firefighting classes and to obtain a thorough knowledge of firefighting appliances.
• Understand and operate electrical, plumbing, refrigeration and water systems.
• Communicate with different departments and to provide them with information and assistance.
• Check for new maintenance request e.g.: OOO – Out of Service and OOO – Out of Order from the HOT SOS system and update remarks once the task is completed.
• Able to use your wits and technical abilities to solve problems and make repairs effectively and efficiently.
• Able to maintain a daily logbook of work done, utilities consumption and equipment operating log during the shift.
• Able to delegate duties to the shift technicians.
• Able to complete daily checklist before handing over the shift.
• Able to look after the smooth functioning of all machinery and equipment.
• Able to give proper handover to the next shift and take regular briefing of the shift staff.
• Inform Asst. Director of Engineering of recurring complaints so that general day shift staff can rectify the problems on the permanent basis.
• Responsible to take decisions in the absence of Asst. Director of Engineering and Director of Engineering.
• Maintain all tools, equipment, and working areas in good conditions.
• Maintain the engineering working area and control desk in a good condition always.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Train and instruct other members of the staff through sharing of knowledge and skills.
• Responsible for ensuring resources are used in an effective manner to ensure best operating costs.
• Maintaining high level of time keeping is of the essence.
• To ensure good communication is given either verbally or written to all members of staff.
• Problem solving and trouble shooting skills are used to ensure that all team members can identify root causes and take fast effective action to resolve the problems in hand.
• Carry out daily inspections of plant and equipment. Record all equipment operating parameters in a log sheet daily.
• Carry out general room inspection, preventative maintenance inspections and repairs including scheduling of all these works.
• Ensure proper measures are taken to protect the environment and the Hotel’s adherence to it.
• Ensure that all associates comply with the grooming and uniform standards.
• Conduct development and performance reviews.
• Ensure compliance with legislated workplace health and safety requirements.
• Comply with all MOHG and Hotel Specific Standards and Procedures.
• To abide by all rules, regulations, policies, LQE, MOQA and Safe, Sound & Sustainable by Mandarin Oriental standards.
• Use the Lockout/Tagout system before performing any maintenance work.
• Attend meetings and trainings as requested

Skills & Qualifications

• Minimum 2 years in engineering studies such as Mechanical, Electrical, HVAC or Building Services.
• Minimum 5 years’ experience working in a luxury hotel environment.
• Minimum 2 years’ experience at a Supervisory level or similar
• International experience: Middle East experience is an advantage
• Hotel Pre-opening experience or renovation experience is an advantage
• Experience with Building Automation Systems (i.e. Inn Comm, BMS,  etc.) is an advantage
• Strong people management skills
• Strong knowledge of “Safe & Sound”
• Fluent in English, spoken and written language
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Mature and outgoing personality with excellent interpersonal skills