Duty officer

Full Time

Website Farnek Services LLC

Farnek is the leading provider of sustainable and technology driven Total Facilities Management in the United Arab Emirates. Established in the UAE since 1980, Farnek Services LLC is a Swiss owned independent total facilities management company. With a skilled workforce of over 8,000 employees, Farnek delivers professional Facilities Management services across several sectors including; Aviation, Hospitality, Banking, Retail, Shopping Malls, Telecom, Residential, Commercial, Infrastructure, Government, Education, Leisure, and Entertainment.

Position title
Duty officer
Responsibilities
  • Supervise cleaning staff and ensure adherence to cleaning schedules.
  • Conduct regular inspections of facilities to maintain cleanliness and safety standards.
  • Train new cleaning staff on proper cleaning techniques and safety protocols.
  • Develop and implement cleaning protocols and schedules.
  • Order and manage cleaning supplies and equipment.
  • Address and resolve any cleaning-related issues or complaints.
  • Ensure compliance with health and safety regulations.
  • Maintain records of cleaning activities and supplies used.
  • Coordinate with other departments to ensure seamless operations.
  • Assist in deep cleaning tasks and special projects as needed.
Qualifications
  • High school diploma or equivalent; additional certification in cleaning management is a plus.
  • Previous experience in a cleaning or supervisory role preferred.
  • Strong organizational and communication skills.
  • Knowledge of cleaning products, techniques, and safety procedures.
  • Ability to work independently and as part of a team.
  • Basic computer skills for reporting and inventory management.
Financial Requirements
  • Budget Management: Experience in managing cleaning budgets, including forecasting and monitoring expenditures.
  • Cost Control: Ability to identify cost-saving opportunities while maintaining service quality.
  • Reporting: Proficiency in preparing financial reports related to cleaning operations.
  • Procurement: Experience in sourcing and purchasing cleaning supplies within budget constraints.
Business Development Points

Client Relationship Management: Build and maintain strong relationships with clients to understand their needs and expectations, ensuring high satisfaction levels.

Service Offerings Expansion: Propose new cleaning services or packages based on client feedback and market demand.

Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of business development initiatives.

Customer Feedback: Implement a system for gathering and analyzing customer feedback to continuously improve services and identify new opportunities.

Training and Development: Ensure cleaning staff are well-trained in service delivery and customer interaction to enhance client experiences and encourage repeat business.

Contacts

Send your CV to : [email protected]

To apply for this job please visit www.farnek.com.