Digital Service Commercial Trainer (Remote)

Digital Service Commercial Trainer (Remote)

Job Details

What you will do

The Digital Service Commercial Trainer will be inspiring and influential and have strong commercial expertise. This role will be responsible for all aspects of the learning cycle, from understanding the audience needs to delivery of accessible, useful, relevant content to drive growth.

Working alongside the key stakeholders, the Digital Services Commercial Trainer understands the training needs, shapes curriculum solutions, and collaborates in the design of detailed training modules to meet overall program goals.  This role will program manage end-to-end solutions, measuring program effectiveness and driving continuous improvement.  Requirements include consultative skills, strong business acumen, Sales experience, project management skills, and a willingness to learn & teach Sales teams about new generation JCI connected & digital products, designed to offer more value to support customers achieve their business outcomes.

This role will be critical in the building of service sales skills, supporting teams to understand the value our new solutions can offer customers to achieve business outcomes, such as, energy efficiencies, decarbonization targets and safe places to work. This role will support commercial teams to generate new customer relationships & offer more value to existing customers.  It includes working with the business teams to analyze assessments and reports to provide feedback to leadership.  The person in this role will build a continuum of learning and skill building for the Sales organization, across multiple geographies & businesses.

Key Deliverables of the Role –

• Build expertise & Generate growth by efficiently delivering inspirational and value adding training & education across multiple touchpoints including Training centers and virtually.

• Gain new customers by inspiring and influencing sales teams to cultivate strong relationships

• Build Expertise offer increased education reach and awareness through social media activations that empower customer  engagement.

• Commit to invest in your Capability enabling you to perform with excellence as well as being the center of expertise for your Sales team.

How you will do it

• Builds strong relationships with key stakeholders within each of the stakeholder departments, including Management and Subject Matter Experts (SMEs).
• Identify, assess, and analyze business requirements and training gaps to design effective learning solutions
• Build and monitor training roadmap for commercial roles with regional businesses
• In partnership with Global L&D Curate, Create, & Deliver accessible, relevant, useful training content for commercial teams, to drive Growth
• Follow the JCI design approach to provide blended learning solutions for the customer that can be easily updated and repurposed to stay current with product and process changes
• Execute on learning solutions that impact large scale change in skill or behavior to sales professionals in multiple business regions
• Project manage the training programs end-to-end while interfacing with internal and external partners to achieve program objectives

What we look for   

• Bachelor’s degree in business or education
• 5-7 years in Sales Training, Sales Engineering and/or Sales Enablement role.
• Previous Sales and Operations training experience preferred
• 4+ years in Training Development and Delivery
• Knowledge of HVAC, Fire, and Security equipment and related technologies, products and market is a huge plus
• Willingness to learn new connected & digital technologies to offer drive the digital service business
• Ability to travel up to 50% (usually less)
• Preferred systems experience should include, MS Office Suite, NetMeeting, Visio, Adobe Acrobat, SnagIt, Captivate, Flash, DreamWeaver, Articulate
• A European language- German, French, Dutch, Italian, Spanish would be an added advantage