Website Juma Al Majid Holding Group LLC
Born of one man's vision, enterprise and drive, the Juma Al Majid group of companies had a modest start in the year 1950. After the passage of half a century, Mr. Juma Al Majid, founder and chairman, still remains the guiding light and inspirational force behind the organization's phenomenal success. His simple but highly effective philosophy of satisfying customers, small or big, through a mix of honesty, integrity and social awareness has become ingrained in all aspects of the business and is truly responsible for the group's unrivaled success.
Customer Service Coordinator
Job Description
- Schedules customers’ service appointments requests & share with service advisors for effective & efficient customer service.
- Attends customers’ upon arrival to reception area & greet them with a smile as a part of customer care steps.
- Inspect customers’ vehicles (scratches, dents or any remarks) in their attendance to fill the check list sheet, which in turn, shall be acknowledged & signed by the customer.
- Performs some service advisors’ clerical works to utilize their time serving more customers the best way.
- Attends Service Advisors’ training programs to improve skills & competencies.
- Acts as a service advisor whenever shortfall takes place at reception.
Requirements
- Proficiency in MS Office (Word, Excel, Outlook)
- 2–3 years of experience in the automotive service department
- Experience with ERP systems or Autoline (preferred)
- Ability to analyze data and prepare daily operational control reports
- Smart appearance
- Excellent communication skills in English (additional Arabic language is preferred)
Benefits
- Travel Ticket
- Paid Leave
- Medical Insurance
- T&C Applied as per group policy