Client Service Executive

Client Service Executive

Position Overview

Client Service Executive

Location : United Arab Emirates, Dubai, DIFC
Full / Part time : Full time
Permanent / Temporary : Permanent contract
Corporate Title : AVP/ Associate
Reporting Line to : Chief Service Assistant – Wealth Management , Global South Asia Team
Start Date : As soon as possible

Wealth Management

Deutsche Bank’s Private Bank corporate division combines the bank’s expertise in private banking with Postbank corporate division in Germany, the Private and Commercial Bank International and Wealth Management in one.

Deutsche Bank’s Wealth Management business is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management. As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations, we create lasting value for clients. We specialize in developing bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network, our many years of experience and our close collaboration with the Corporate Bank, Investment Bank and DWS. We aim to become a highly competitive global wealth manager by combining financial strength and stability with trustworthy partnership and forward-thinking in order to build sustainable and beneficial client relationships. As a growth business for Deutsche Bank, we contribute towards building a more balanced, less capital intense and stable business model for the bank.

Your Role

The Sales Coverage Support Analyst works with the Sales team to support them in their client facing activities. The Sales Coverage Support Analyst will not undertake any revenue generating activity. The Sales Coverage Support Analyst may analyze client and market data, create presentation material and facilitate interactions with new and existing clients to allow the Sales team to make efficient use of sales opportunities. They may be involved in liaising and support the client in account related activities through their strong understanding of the roles, responsibilities and processes that are pertinent to the client’s interaction with the Bank. In addition, Sales Coverage Support work to ensure adherence to applicable internal policies and external legal/regulatory frameworks. Ongoing relationships with Sales Coverage team. Working relationships with origination, trading, client services, operations staff – if applicable & to the degree that is commensurate with the business area – to both gather information and direct client enquiries the most appropriate point to effectively resolve issues.

Provide fundamental support to the Group Heads/Team Heads/Relationship Manager(s) – [RM], to assist the business activities in all aspects of client servicing, account maintenance and administrative assistance. To act as the primary point of contact for RM and client for all operational requests by liaising with cross border teams/Business Management/Investment Advisory Team as appropriate. Be responsible for timely action on requests and resolution of concerns to meet the client/RM requirements.

Your Key Responsibilities

Client Service:

• Respond to client queries related but not restricted to account documentation, account balances, account activity, statement information, security transfers, security information, general product and/or service information.
• Receive and confirm client instructions related to remittances, account maintenance etc and liaising with the respective booking center within acceptable timelines.
• When required, attend client meetings along with CA to provide support and overview of client requirements.
• Diligent follow up with clients to execute term sheets, KYC and other documents.

Operations and Administrative:

• Assist RM in new account opening process –preparation of comprehensive account opening pack for client signature.
• Possess thorough and sound knowledge for review and preparation of client signed quality packs including Booking Centre and DIFC documents to be submitted to local Onboarding team for New Account opening.
• Assist RM in submitting relevant documents and quality KYC for review to be conducted at the Booking Centre and locally.
• Liaise with the Booking Centre Service Executives/KYC Review Team/AFC for follow up/provide additional information/documentation if requested.
• Ensure client file documentations are compliant and proper safekeeping as per DFSA standards as per stipulated processes. Ensure safekeeping of client files and the stipulated process checks & controls are implemented.
• Follow up on any Booking Centre/DIFC deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).
• Ensure timely assistance in input of call reports (provided by RM) in system and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.
• Remain current and thorough on operational processes, services and firm’s systems/applications.
• Liaise with RM/IA to ensure voice logs are completed and reported to Booking Centre.
• Report daily trades to cross border desk for reconciliation purposes.
• Resolve any trade/non trade related corrections in conjunction with the Cross Border Desk with appropriate reporting to Business Manager / Team Head.
• Raise credit facility requests as required, assist RM with credit Advance Ratio levels and client specific AR requests.
• Proactively manage and resolve margin calls with Credit and Cross Border Desk in conjunction with RM.
• Actively manage Loan/deposit roll over instructions as received from Cross Border Desk.
• Process all inward/outward cash and security transfer instructions received from client in conjunction with RM/ Booking Centre/Counterparty and client.
• Complete all mandatory and required training.
• Highlight any suspicious activity/client complaints to Head of Business/Business Manager in a timely manner.
• Participate in all SA group projects and meetings.
• Handling/co-ordinate invitations & confirmations for client Workshops/Events/Art fairs as required.

Your Skills and Qualifications

• Graduate degree at a minimum, with a strong background in finance / economics is desirable.
• Key work experience within the Banking Industry, preferably in a client facing function, ideally within the Wealth Management space.
• Fluency in oral and written English.
• Experience of having worked within the DFSA regulatory framework and familiarity with the DFSA Rules and regulations is desirable.
• Client-oriented, solution-oriented and able to work in a high paced environment under pressure.
• Should be assertive, analytical, organized and flexible.
• Strong organization and prioritization skills, profound decision making skills.
• Meticulous, methodical and concise, with a strong attention to detail.
• Strong inter-personal skills and excellent communication skills with a positive approach.