BB Periodic Review Assistant Manager

In line with the Government’s strategy of empowering and developing nationals, Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation’s success. We seek the best UAEN talents to join our ENBD family.

Job Overview

As an BB Periodic Review Assistant Manager your primary responsibility is to manage assignment and completion in an orderly manner in accordance with the mandated policy & procedures in a timely & efficient manner. Ensure SLA & TAT are always met. To Address and resolve staff related concerns effectively & handle performance management.

What You Will Be Doing

• Well versed with systems Finacle ENBD & EI, CRM, BPM & Smart Business and WFM
• Aware of the Policy and Procedures related to all activities in Business Banking ARC unit – Account Maintenance, SigCap, CDD, CST / Online banking, HRAR, Projects
• Manage the queue on daily basis and assign to the users ensuring the SLA & TAT is met.
• Handle escalated Business complaints & exceptions as per defined protocols.
• Identify the GAP of processed transactions based on QA analysis.
• Coordinating and follow-up with IT for issues related to system & transactions
• People management

What We Are Looking For

• Minimum – bachelor’s degree
• Overall 7+ years of Operations and BFSI space with minimum 5+ years of people leadership experience
• Flexible team player with the ability to work under pressure and in a dynamic work environment.
• Prior 5+ years’ experience and Knowledge of BB Account Maintenance
• Advance knowledge of Ms Office. Written & spoken communication skills.
• Ability to work in dynamic team environment.
• Willingness to work in staggered shifts. People / Team management experience Intimate knowledge and understanding of the ban products and services typical client profile including any vulnerabilities associated with such clients.
• Analytical, communication skills Time Management Relationship and conflict management Negotiation and Influencing Lead/motivate team. Achievement oriented
• Analytical / Strategic Thinking and Customer Service oriented Previous Team/people management experience Flexible team player, able to work under pressure in a dynamic work environment.
• Very strong team player Committed to creating a continuous improvement culture within a team and organization.
• Interpersonal abilities to present a business-friendly image to all internal and external stakeholders.
• Good teamwork skills to establish and maintain effective business relationship with key stakeholders Conflict solving potential. Integrity and Confidence

What We Offer You

• Competitive salary package.
• Strong emphasis on work-life balance and employee wellbeing.
• Access to world-class Learning & Development platforms for career growth.
• Generous annual leave and comprehensive Private Healthcare coverage.
• Preferential banking facilities for employees.

Why Join Us

At Emirates NBD, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD’s success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD group.