Website du
Emirates Integrated Telecommunications Company, commercially rebranded as du in February 2007, is one of the two telecom operators in the United Arab Emirates
Job Description
Key Accountabilities
- Orders and returns for all supported channels.
- Fulfill all customer requests through wincash and wincash closing on daily basis
- Provide end of day cash to G4S on daily basis
- Establish and follow a continuous performance improvement plan for self and the team managed in order to ensure continuous personal and professional development.
- Motivate the team to consistently better perform against KPI’s in order to achieve productivity and process improvement efficiencies.
- Continually develop own skills and maintain an up-to-date knowledge of system and work
- Develop and work closely with sales team to design and implement work processes, instructions and methods ensuring they are applied in a seamless and consistent manner in order to achieve required support levels for the channel
- Update warehouse and management to provide stock forecast based on weekly sales and re-order stock based on requirements received from stakeholders.
- Adhoc reports
Qualifications:
- Bachelor degree in business administration or sales and marketing
Experience:
- 1 to 3 years of experience in a similar role, ideally in the telecom industry
- Good understanding of Logistics and supply chain projects and areas – an advantage
Skills
- Fluency in English – written, spoken. Added advantage if fluent in Arabic.
- Excellent communication, planning and analytical skills
- Strong knowledge of Microsoft office applications specifically excel and power-point
- Ability to respond positively under pressure and work to tight deadlines
- Proactively act and react to different situations that require urgent decision-making and operational support and effect quick turnaround
- Excellent inter-personal skills and ability to communicate effectively in person
- Self-motivated, with a CAN-DO attitude, drive, initiative and deliver against results
- Creative problem-solving and resolution skills with an attitude focused on achieving win-win outcomes
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