Website Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Assistant Housekeeping Manager is responsible for assisting the Executive Housekeeper in overseeing all housekeeping operations, ensuring that the highest standards of cleanliness and luxury service are consistently upheld. This role is essential in maintaining the brand’s commitment to excellence and meeting Forbes standards at all times.
What will I be doing?
As the Assistant Housekeeping Manager at Waldorf Astoria Dubai International Financial Centre, you will work closely with the Housekeeping team to maintain exceptional standards of cleanliness and luxury service. Your responsibilities will include performing the following tasks to the highest level of excellence:
- Assisting the Executive Housekeeper in maintaining the highest cleanliness, service, and product quality standards for guest rooms, public areas, restrooms, offices, and meeting/conference rooms, in alignment with brand and company standards.
- Planning, distributing, delegating, and overseeing daily, weekly, monthly, quarterly, and annual work assignments.
- Conducting inspections of guest rooms and public spaces to ensure adherence to quality assurance standards.
- Assisting in department administration, including system management, inventory control, policy implementation, and active participation in team meetings.
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
- Drive the training of the new Team Members training and ensuring compliance with all company brand standards.
- Monitoring the proper usage of cleaning chemicals and supplies by providing thorough training, ensuring correct labeling, and adhering to all regulatory guidelines.
- Guiding Housekeeping Supervisors and Attendants in room cleaning and related tasks as needed.
- Consistently ensuring adherence to Forbes Standards in all aspects of the role.
- Provide day-to-day operational support to the Executive Housekeeper as needed.
What are we looking for?
An Assistant Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Proven experience as an Assistant Housekeeping Manager, with a strong background in luxury hospitality.
- In-depth knowledge of the housekeeping industry and current trends.
- Proficiency in computer programs, particularly Microsoft Office.
- Excellent leadership, interpersonal, and communication skills.
- Strong commitment and passion for delivering high levels of customer service.
- Essential knowledge of Workplace Health, Safety, and Hygiene standards.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a luxury hotel in the UAE with a 5-star Forbes rating.
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!
To apply for this job please visit jobs.hilton.com.