Website Hermès Paris
Since 1837, Hermès has remained faithful to its artisanal model and its human values. The freedom to create, the constant quest for beautiful materials, and the transmission of exceptional know-how – which enable the creation of useful, and elegant objects which stand the test of time – forge the uniqueness of Hermès.
Permanent – Runner – Mall of the Emirates
Details of the job
MAIN RESPONSIBILITIES
- Work across multiple floors and product categories areas to support sales team requests in terms of retrieving additional sizes, colors and options for clients. Provide excellence service while doing so.
- Deliver and move products between floors and/or BOH & floor areas as needed for client advisors and/or stock team.
- Ensure that all the merchandise are stocked and replenished everywhere (shop floor and BOH) in an efficient and precise manner according to the principles of Smart Ops.
- Work closely with the cashiers’ team to regularly collect the returned products from the cash counters and deliver them to the stock team for re-labeling.
- Participate in the store inventory, cycle count and manual count when advised by the line manager.
- Maintain a clean and well-organized sales floor and stockrooms that meet both visual merchandising and operational standards.
- Assist the sales team during multiple-products transactions with quantities check, wrapping and packing.
- Assist the stock team with placing the products into the designated areas following the deliveries upon the advice and agreement of the Line and Shop floor Manager.
- Liaise with the relevant teams to replenish packaging, stationery, and fragrance samples only upon the advice and agreement of the Line and Shop floor Manager.
- Be available to assist the client experience team to collect the clients’ services such as reservations, after sales, alterations, customer orders and link payments purchases.
- Support the shop floor team with additional customer facing duties such as clearing the fitting rooms, shoes boxes and clothes.
- Apply appropriate loss prevention techniques (vigilant attitude and producy care) at all times.
- When approached by clients, kindly direct them to the CEX team or floor manager for assistance, ensuring they receive the support they need.
- Assist the clients to carry their purchases to specified locations only when requested by a manager.
REQUIREMENTS
- Excellent communication skils.
- Prior experience in a similar role preferred.
- Ability to prioritize and manage the time efficiently.
- Ability to work efficiently in a fast-paced environment.
- Solution oriented.
- Good organizational skills and ability to work independently.
- Capability to learn quickly.
- Ability to work well with the team.
- Positive and “can do” attitude.