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Skincare Therapist

Full Time

Website Chanel

CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.

Skincare Therapist

Position based in The Dubai Mall.

Your role @ Chanel:

Reporting to the Boutique Manager, you will be part of the sales team within our Beauty Boutique (make-up, fragrances and skincare), and you will contribute to engage our clients by creating a unique and memorable experience.

Your main responsibilities are:

To Embody Chanel Values and DNA

•Share solid knowledge of the brand, its heritage and know-how with clients as well as the team
•Co-create stories with and for clients, share the brand culture and blend it with the clients’ personal story
•Nourish a beauty culture, constantly follow latest trends and be pro-active in self-learning
•Be a brand ambassador by respecting grooming guidelines at all time

To Surpass Client Expectations

•Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel’s rituals and standards
•Ensure clients are welcomed in a high level manner in order to create a strong relationship with them and ensure brand loyalty
•Develop cross-selling among all categories in the boutique
•Handle clients service complaints and requests effectively and according to guidelines
•Build your own client data base and work on clienteling along with your Manager
•Embrace digital shopping trends and are keen to play an active role in delivering a seamless omni-channel experience for clients

To Manage the Skincare Cabin

•Support and coach the team by sharing your extensive knowledge in skincare
•Animate the skincare cabin by providing skincare consultations and treatments
•Ensure skincare stocks are effectively managed (inventory, order…)
•Give recommendations (action plans, animations, new ideas…) to constantly enhance and boost the skincare category
•Shares best practices with the team to offer skincare during the selling ceremony and develop cross-selling among all categories
•Be aware of the latest trends in skincare (competitors, technologies & innovations, digital…)

To Operate the Boutique

•Ensure the Boutique is perfectly well maintained in respect to the VM guidelines
•Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports
•Collaborate with others and contribute to build the success of the Boutique by achieving sales targets and KPIs

What you will bring:

You are passionate about the field of Beauty and have a strong understanding of client experience. Your excellent interpersonal, communication skills and sense of initiative, along with a strong intercultural approach will be a real asset to succeed in this position.

Requirements:

You are a fully trained Beauty Therapist with 5 years of experience within a luxury spa and salon environment. You have strong expertise with facials treatment and client experience.

Fluency in English is a must, Arabic would be an advantage.

To apply for this job please visit cc.wd3.myworkdayjobs.com.