System Administrator

System Administrator

The American University in Dubai invites qualified applicants to apply for the position of System
Administrator.
The System Administrator is responsible for the management, maintenance, and support of the Student
Information System (SIS) as well as other educational systems. A key aspect of this role is establishing
governance over the SIS, and other systems, to ensure it operates efficiently and effectively. This includes
enforcing policies and best practices for data integrity, system utilization, and access control. The
Administrator will play a critical role in ensuring error-free operation, preventing duplication or improper
utilization of system fields and modules. Additionally, the role involves close collaboration with crossfunctional teams to meet the needs of all stakeholders while upholding the highest standards of system
governance and reliability.
Principle Responsibilities
• Establish and maintain governance policies for the SIS, LMS, CRM, and other university platforms
to ensure compliance with university standards and regulations.
• Oversee user accounts, permissions, and access controls to avoid any data discrepancy.
• Monitor the day-to-day operation of the systems, ensuring system reliability, accuracy, and
adherence to governance policies by proactively checking for potential errors, misuse, or
inconsistencies in data fields and modules.
• Assist and support core users in their daily operational requirements, both remotely and on-site.
• Oversee data cleaning processes to ensure the accuracy, consistency, and reliability of
institutional data, aligning with best practices and governance standards.
• Support university staff and faculty on implementing the best practices for systems’ usage,
emphasizing compliance with governance and data integrity standards.
• Maintain comprehensive documentation of system-related workflows, governance policies, and
data standards.
• Generate regular diagnostic reports on system data health, and adherence to governance
policies.
• Act as a primary stakeholder in the migration to the new SIS or any other system, ensuring
governance principles are embedded in the migration process.
• Collaborate with vendors, IT teams, and university departments during data migration to ensure
seamless and secure transitions.
• Develop and execute testing scenarios to validate the accuracy and integrity of migrated data.
• Provide migration progress updates and post-migration assessments to stakeholders.
Essential Qualifications and Experience
• Bachelor’s degree in MIS, Computer Science, a related field or an equivalent related experience.
• Minimum of 5 years of professional experience in ERP/SIS implementation and administration,
including system management, maintenance, and user support in higher education.
• Strong analytical skills with a focus on data integrity and system performance.
• Excellent communication and problem-solving skills to work with diverse stakeholders.
• Strong organizational skills and attention to detail.
Preferred Skills
• Knowledge of database management and reporting tools.
• Familiarity with common SIS platforms like Ellucian Banner, or PeopleSoft.
• Understanding of academic workflows and processes in admissions, registration, and student
records.
• Experience with systems migration projects (SIS and others), including data cleaning and
validation.
Applications will be accepted and evaluated until this position is filled.
Preference will be given to candidates who are already located in the UAE.
Interested applicants must submit the following required documents via email to [email protected].
Please state the title of the position as the subject of the email.
• Cover letter
• Updated CV
• Contact information of three (3) academic/professional references
No telephone calls please.
While we thank all applicants for their interest, only those under consideration will be contacted for a
follow-up interview.