Website Emirates NBD
Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.
Trainee Sales Support Associate
Job Description
In line with the UAE Government’s strategy of empowering and developing nationals,
Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation’s success. We seek the best UAEN talents to join our ENBD family.
Organization Units Purpose:
The inbound contact center unit handles incoming calls from bank customers and answers queries and complaints.
Job Purpose:
Receiving inbound calls to answer phones to respond to general customer inquiries, requests, and complaints. Project a professional company image through phone interaction.
Job Responsibilities:
- Professionally handle calls and address customer inquiries related to banking products and services.
- Proactively identify gaps in the journey and process and develop actionable plans to enhance them.
- Identify proactively opportunities to improve performance and create actionable plans that drive results.
- Route service requests accurately, capture mandatory information, and provide customers with relevant product and service details.
- Follow up with customer calls where necessary.
- Adherence to standard work procedures while handling customer calls.
- Please be sure to comply with information security and data privacy policies.
- Establish credibility by providing transparent information and addressing concerns honestly.
- Focus on day-to-day operations and ensure that targets are being met by the end of each month.
Skills & Qualifications:
- Graduate, with bachelor’s degree.
- Able to join immediately.
- Job Location: RAK
- Able to work on rotational shifts and rotational weekends.
- Excellent English communication skills (written & verbal).
- The ability to work under stress.
- Problem-Solving Skills.
- Ability to lead, plan, and manage change.
- Strategic thinker.
- Proactive/Self-starter
- Deadlines driven.
- Analytical and ability to interpret complex MI.
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