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Accounts Receivable Clerk
Company Description
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
Job Description
- Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.
- Maintain a healthy communication both with the F&B and the FO to ensure proper handling of daily backups for all the in house DB approved customers.
- To guarantee proper handling of the filing system in place according to the FHR policies and procedures.
- Any additional tasks coordinated by the Assistant Credit Manager / Credit Manager / Director of Finance & Business Support.
- Prepare account billings promptly and accurately with required supporting documentation.
- Maintain up-to-date files for all outstanding accounts alphabetically by name.
- Respond promptly to guest queries and account disputes, including credit card initial inquiries and charge
- Assist the credit manager or accounting manager’s designate in the completion of the Accounts Receivable Officer duties
- Assist the Credit Manager in the performance of his/her own duties as requested
- Communicate promptly with the Credit Manager on any discrepancies in billing at all times to reflect the high standards of Fairmont Hotels & Resorts.
- Perform any additional duties as assigned by the Director of Finance & Business Support or Assistant Credit Manager.
Qualifications
- Minimum of 2 years executive administration experience, preferably within a hotel environment.
- Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
- Professional telephone manner and demeanor with a natural response to ‘smile’ on the phone.
- Excellent interpersonal, written and verbal communication skills (composing faxes, letters).
- Must be able to type a minimum of 50 wpm.
- Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint