Website Mandarin Oriental Hotel Group
The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
Duty Manager
Main Responsibilities:
- Support and assist all Front Office sections.
- Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
- Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
- Control room availability for walk-ins and establish accountability for guests departure dates and times.
- Follow up with Housekeeping for any unresolved room discrepancies.
- Maintain reservation procedures and same day arrivals.
- Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
- Ensures that all departmental information is kept accurately and up to date.
- Promotes in house sales and facilities to maximize hotel revenues.
- Understand and carries out duties in line with Hotel Emergency Procedures.
- Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
- Inspect guestrooms on a daily basis.
- Co-ordinate/Assist security personnel in all related matters.
- Respond promptly to any operational requests from Front Office and other hotel departments.
- Attends to referred and unsolved problematic situations.
- Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.
- Completes VIP, delegations and group leaders welcome and farewell as appropriate.
- Conduct efficient hand-over during shift changes.
Requirements:
- University degree will be an advantage.
- 3-4 years of experience in hospitality luxury segment, resort experience will be preferred.
- Good personality and positive attitude, energetic, friendly, flexible, motivated, and able to work independently.