Support Service Manager

.The Hospital Support Service Manager is responsible for overseeing the daily operations of non-clinical services within the hospital, ensuring that these services meet the needs of patients, staff, and visitors. This role involves managing various departments, including housekeeping, catering, laundry and security contracts, and leading efficient environment conducive to high-quality patient care.

.Department Management:

• Oversee the operations of housekeeping, catering, laundry, and security departments.
• Develop and implement policies and procedures to ensure efficient service delivery.
• Monitor and evaluate the performance of support service staff, providing coaching and training as needed.
• Oversee the management of onsite staff files, according to NMC requirements.

1. Operational Efficiency:

• Ensure that all non-clinical services are delivered in a timely and efficient manner.
• Conduct regular audits and inspections to ensure compliance with hospital standards and regulatory requirements.
• Manage budgets and resources effectively, optimising cost-efficiency without compromising service quality.

1. Safety and Compliance:

• Ensure compliance with health and safety regulations, including fire safety, infection control, and environmental standards.
• Coordinate with the relevant departments to manage emergency preparedness and response plans.
• Maintain up-to-date records of safety inspections, incidents, and corrective actions.

1. Vendor and Contract Management:

• Negotiate and manage contracts with external service providers, ensuring high standards of service delivery.
• Monitor vendor performance and address any issues or discrepancies promptly.

1. Customer Service:

• Address and resolve any issues or complaints related to support services.
• Implement feedback mechanisms to continuously improve service quality and patient satisfaction.

1. Strategic Planning:

• Contribute to the hospital’s strategic planning process, particularly in areas related to non-clinical services.
• Identify opportunities for service improvements and innovations.

1. Collaboration and Communication:

Work closely with

Education and Certification

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field. A Master’s degree is preferred.

Knowledge and Skills

• Strong knowledge of healthcare regulations and standards.
• Excellent leadership and team management skills.
• Proven ability to manage budgets and resources effectively.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS office.