Website Dubai
NMC Healthcare is the largest private healthcare company in the UAE and ranks amongst the leading fertility service providers in the world. Over the last 46 years, NMC has earned the trust of millions, thanks to its personalized care, genuine concern and a sincere commitment to the overall well-being of the patient.NMC Healthcare is the largest private healthcare company in the UAE and ranks amongst the leading fertility service providers in the world. Over the last 46 years, NMC has earned the trust of millions, thanks to its personalized care, genuine concern and a sincere commitment to the overall well-being of the patient.
Head of Operations
Job Description
- Responsible for leading the “Guest Services, Call Center and VIP coordination” team to exceed the expected levels of performance
- Ensures that all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) defined for the clients, are met, or exceeded.
- Performs the root cause analysis for non-achievement of SLAs. KPIs to develop and to execute remedial solutions.
- Manages all operations staff and ensures that they are adequately trained and equipped to deliver client service.
- Reviews and analyzes performance reports against targets with team leaders.
- Manages performance of individuals and teams through effective performance management techniques, career planning strategies and sharing of best practices.
- Mentors and ensures smooth induction of new hires in the process.
- Works closely with HR to ensure high employee morale and retention initiatives
- Exemplifies the company’s vision, mission, and values.
- Monitor the patient experience levels and work with clinical and non-clinical teams to improve the experience.
- Communicates effectively with other departments, business units and management.
- To maintain and to ensure patient & employee confidentially.
- Ensures compliance with policies and procedure.
Sets an example of best working practices for all employees
Responsibilities
- Responsible for leading the “Guest Services, Call Center and VIP coordination” team to exceed the expected levels of performance
- Ensures that all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) defined for the clients, are met, or exceeded.
- Performs the root cause analysis for non-achievement of SLAs. KPIs to develop and to execute remedial solutions.
- Manages all operations staff and ensures that they are adequately trained and equipped to deliver client service.
- Reviews and analyzes performance reports against targets with team leaders.
- Manages performance of individuals and teams through effective performance management techniques, career planning strategies and sharing of best practices.
- Mentors and ensures smooth induction of new hires in the process.
- Works closely with HR to ensure high employee morale and retention initiatives
- Exemplifies the company’s vision, mission, and values.
- Monitor the patient experience levels and work with clinical and non-clinical teams to improve the experience.
- Communicates effectively with other departments, business units and management.
- To maintain and to ensure patient & employee confidentially.
- Ensures compliance with policies and procedure.
Sets an example of best working practices for all employees
Qualifications
Bachelor’s degree/ Masters (preferred) in relative field
Minimum 10 years’ experience in a hospital/medical center and
in a similar role.
- Technical and Functional Expertise
- Understanding the Business
- Strong analytical and problem-solving skills.
To apply for this job please visit eiby.fa.em2.oraclecloud.com.