Website Roche
Founded in 1896 in Basel, Switzerland, as one of the first industrial manufacturers of branded medicines, Roche has grown into the world’s largest biotechnology company and the global leader in in-vitro diagnostics. The company pursues scientific excellence to discover and develop medicines and diagnostics for improving and saving the lives of people around the world. We are a pioneer in personalised healthcare and want to further transform how healthcare is delivered to have an even greater impact. To provide the best care for each person we partner with many stakeholders and combine our strengths in Diagnostics and Pharma with data insights from the clinical practice.
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Scientific Support
- Provide high level scientific support on Roche Centralized and Point of Care Solutions products
- Handle and provide solutions on reagent and software problems due to customer complaints. When needed, documents of customers’ complaints or questions to be dispatched to 2nd level support or service
- Ensure follow-up until issue has been resolved
- Provide emergency after-hours scientific and troubleshooting support.
- Provide scientific documentation to customers
Training and Development
- Participate in operator trainings and seminars and workshops (to enhance knowledge of instruments, Reagents & products and continuous improvement of support level)
- Maintain and update product knowledge
Controlling and Reporting
- Ensure immediate and appropriate documentation of customer communication in the CRM system in order to keep the local customer database up to date
- Comply with the Corporate Complaint Management Process.
- Participate in meetings with other teams (Technical Support, Sales & Marketing)
Business Development
- Ensure customer satisfaction and long term customer loyalty by building trust & good relations
- Support and assist to identify business opportunities in the market
Who You Are
- You are a fresh graduate with a BSc degree in Medical Laboratory Sciences, Histopathology, Biology, Biotechnology, Chemistry or Biochemistry
- Skills (e.g., proficiency in specific software, communication skills, etc.)
- You are fluent in English and Arabic (oral and written)
- You built advanced computer skills (Windows and Microsoft Office)
Key Competencies:
- You have advanced verbal and written communication skills
- You are able to plan and manage your work, and are able to make decisions
- You are team player
- You are proactive and are service/Customer oriented
- You are creative and are a critical thinker
Important note:
We will only consider candidates having a valid UAE visa and living in Dubai.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
To apply for this job please visit careers.roche.com.