Service Business Operations Lead – ME

Business Operations lead partner with MU Bus Ops leads, MU DOO and as trusted strategic advisors, enabling them with data-driven insights to grow the business and drive profitability for our company, clients and shareholders. You will

• Support the business leads in establishing the mission, vision and goals to align with business and operational objectives.
• Program manage the implementation of the strategy, support to the Leadership in executing the agenda, driving operational excellence and supporting their P&L management accountabilities.
• Establishes and manages the governance structure including preparing and facilitating all recurring leadership meetings and business reviews.
• Assist Service Lead to manage monthly and quarterly performance metrics, identify and drive key revenue and profitability uplift actions.
• Act as business integrator, collaborate closely with different business functions such as HR, Finance, Sales, Marketing, Legal teams to facilitate smooth business operations to achieve business priorities, campaigns and initiatives planned.
• Work collaboratively as a team across business operations professional in the MU. Work with MU Bus Ops Lead to ensure that business operations and related work teams are coordinated and have clear strategies and approaches in place to support the Service and MU initiatives.
• Develop and improve standardized operation processes, drive and implement continuous improvement and optimization program for operational processes, managing critical program dependencies.
• Lead/support continuous improvement efforts for processes, tools, metrics and trainings based on ongoing experience, process metrics and feedback from stakeholders.
• Use, develop and oversee implementation for best practices/assets of our global organization in accordance with global directions and rules; develop operational excellence initiatives to improve performance and efficiency.
• Manage business operations risk and issues across the CG.
• Support other Services and MU initiatives as they arise.

This role will require extensive knowledge of internal Accenture. The role will involve various activities within the S&C organization, maintaining the Operational BAU, as well as managing S&C transformation efforts. In addition PMO/Program management skillsets will be required to execute on special projects underway to transform the Middle East MU S&C strategy. It involves master level skills in communication, ability to work with all levels of leadership across the organization and collaborate with business and corporate functions entities effectively. This is a true strategic partner role alongside the Lead of the S&C MU Team.

Required Skills:

• Strong analytical skills
• Very structured and organized
• Pro-active attitude
• Willingness to drive unfamiliar topics
• Ability to communicate and work with senior leaders
• Problem/Topic ownership mindset
• Finance experience and acumen
• Program/Project Management
• Understanding of Accenture processes, structure and tools

Experience Level

Good to have:

• Understanding of Accenture’s operating model, business processes and policies and tooling (e.g. MMB, MMS).
• Leadership and strategic thinking skills
• Ability to work in a highly collaborative manner in an influence-based model

Must have:

• Demonstrated capability to drive / execute multiple initiatives individually and with a team with minimal supervision and guidance
• Program/ project management skills
• Excellent oral and written communications skills
• Self-driven, organized, structured
• Accuracy and attention to detail; prioritizes and plans work activities independently
• Analytical skills; collects, researches, and interprets data
• Strong collaboration, facilitation and team building skills