Government Relations Officer – DIFC( UAE Nationals)

JOB SUMMARY

• To support the manager in the day-to-day operations of the GRO, DIFC office – providing an effective and efficient service relating to all GRO, DIFC issues

RESPONSIBILITIES

• Maintain solid customer relationships with speed and professionalism
• Manage an effective and efficient service relating to GRO and DIFC office issues,
• Processing of Access card applications and renewals to ensure compliant
• Obtaining Salary Certificates and NOC’s
• Maintain database of employees related to DIFC access card
• Pro-actively handling problems and informing employees of any issues / important updates
• Provide a high level of personalized customer service
• Develop and manage a consistent approach to communicating updates to employees on letters and access cards
• Ensure the GRO database is up to date
• Ensure GRO, DIFC maintains an accurate and current filing system
• Promoting high quality, continuous improvement, and high performance
• Manage GRO budget / invoices  / accounts

Strategy

• Fully conversant with relevant DIFC legislation. Ability to build strong partnerships and personal credibility with the business and resourcing team.

Business

• Supporting team members in managing their workload;

Processes

• Develop and implement systems and procedures to streamline administrative affairs between GRO and the GRO customer base.

People & Talent 

• Takes ownership to ensure team members deliver deadlines on time, every time
• Fully conversant with relevant DIFC & UAE legislation.
• Ability to build strong partnerships and personal credibility with the business and resourcing team.
• Focused and structured in approach, effectively managing multiple tasks and deadlines.
• Takes ownership to ensure team members deliver deadlines on time, every time.
• Strong team orientation.
• Highly driven, continually pushing for results.
• Lives the values and demonstrates strong personal ethics in decision making.
• Aptitude for working with computers
• High level of motivation
• Ability to work quickly, accurately and calmly under pressure
• Excellent customer service
• Excellent communication skills
• Ability to prioritize and work to deadlines
• Attention to detail
• Flexibility and a “can do” attitude
• Good English and Arabic language skills

Risk Management

• The working environment demands an ability to work in a fast paced environment, while providing a quality client service and will require someone who can cope well under pressure.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

​​​​​​Key Stakeholders
Internal

• PRO team
• Recruitment Managers
• All SCB
• HR team

External

• DIFC Government Services
• Ex employees requesting for letters
• Other freezones
• Organisations out with free zones, under UAE law

Qualification

• Excellent communication skills
• Ability to prioritize and work to deadlines
• Attention to detail
• Flexibility and a “can do” attitude
• Good English and Arabic language skills

Role Specific Technical Competencies

• MS Office skills
• English Language
• Arabic Language

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.