Website Emirates NBD
Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.
Virtual Relationship Manager – Business Banking
JOB DESCRIPTION
The job holder supports the acquisition and management of customer accounts and facilitates the collection of information for delivery of advice to customers based on their needs and objectives. The job holder responds to requests for information in a timely fashion. The job holder handles after-sales support in servicing customer needs, such as processing of documents and handling any additional queries that may arise.
Job Purpose
The incumbent shall be responsible to provide top quality service for day to day business affairs to their customers. The job holder will also be responsible for managing the 360 degree relationship with the customer. This will include customer profiling, catering to the customer’s Forex, Trade & Asset requirements.
Further, they will be required to achieve high levels of service standard and maximize client satisfaction and ensure compliance with UAE Central Bank and anti-money laundering regulations.
Main Tasks
- Develop and maintain strong working relationship with the customers
- Retain existing clients through focused relationship management activities
- Handle service quality and operational issues of the assigned portfolio
- Facilitate in providing potential banking solutions based on identified needs of the client
- To keep up to date with latest market trends, customer preferences, changing customers behaviour patterns and new products, as well as regularly monitoring activity by key competitors
- Sell & Cross sell bank’s products & services to achieve the financial targets
- Financial KPI’s will include:
- Net New Money growth
- Net interest income
- Casa Fee Income
- Revenue targets from sale of Forex & Trade products to the clients managed.
- Retail Asset lending
- Identify opportunities to upsell and endeavour to close the deals with the assistance from the Product Specialist and other stakeholders
- Under the regular reviews of the assigned customer portfolio and update CDD to ensure compliance with regulatory requirements
- Responsible to regularize & retain customer accounts under the identified annual High Risk Account Review list
- Identify and analyse the areas of potential risk under the portfolio and report them
- To be fully aware of all policies relating to operational risk, sales processes, anti-misselling etc. and comply with the same
- To be responsible for ensuring up-to-date compliance, KYC and client profile for each client as well as maintain a high level of confidentiality at all times
Job Dimensions
- Products to be managed – Export LC bill discounting, Document collection , Export and import docs handling & collection. Retail SME assets, Liability products ,Forex, Online Banking for SME’ LC (Letter of Credit) – Sight , Usance, Special, Transferrable, Issuance, advising & negotiation , BG (Bank Guarantee) – Bid Bond, APG, Performance Bond, Retention Bond, Financial Guarantees, Advance payment guarantees, Labor guarantees & others
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