Lobby Host

Functional Accountability:

• Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries
• Ensure the lobby is clean, the furniture and newspapers look presentable at all times
• Ensure lobby presence at all times
• Provide a warm welcome and offer assistance to all guests entering the hotel
• Conduct hotel tours every time it is required
• Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests
• Ensure cold and warm towels are always available, as per the number of arrivals
• Deal promptly, efficiently and pleasantly with any queries
• Offer consistently professional, friendly, warm and engaging service
• Check the arrivals detailed report for the following day and day after to highlight special requests
• Check guests profile and identify repeat guests
• Update guest preferences and guest feedback in Profile Notes
• Prepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective rooms
• Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity
• Perform any related duties and special projects as requested by Management

Qualifications and Experience:

• Minimum of 2 years’ experience in a Receptionist/Guest Service position at Front Stage
• International five star hotel with more than 500 rooms
• Knowledge of OPERA PMS
• Secondary Education or equivalent Diploma in Hospitality Management