Customer Success Manager (Commodity Market Data)

Customer Success Manager (Commodity Market Data)

About Argus

Argus is an independent media organisation with 1,300 staff. It is headquartered in London and has 29 offices in the world’s principal commodity trading and production centres. Argus produces price assessments and analysis of international energy and other commodity markets and offers bespoke consulting services and industry-leading conferences. Companies in 140 countries around the world use Argus data to index physical trade and as benchmarks in financial derivative markets as well as for analysis and planning purposes.

Argus was founded in 1970 and is a privately held UK-registered company. It is owned by employee shareholders, global growth equity firm General Atlantic and Hg, the specialist software and technology services investor.  Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network.  Our core values are Excellence, Integrity, Partnership and Inclusivity.

What will you be doing?

Argus is a fast-growing global B2B media company providing essential information to the energy and commodities industries. We are looking for a proactive candidate to join our Sales team, where you will rapidly build an understanding of our business and help to grow our customer base and revenue.

As Customer Success Manager, you will ensure our clients are fully aware of the content they have licensed and understand how to access such content. You will provide comprehensive client support, achieved through liaising closely with the Sales, Finance, Technology and Editorial teams where necessary to resolve issues. In addition, you actively seek opportunities to embed and grow the usage of our services through direct client interactions.

• Work effectively across the organization with key stakeholders, this will include aligning with Sales around cross-sell and up-sell and focus on selling with a retention focus; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers.
• Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line
• Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets.
• Educate clients on how to maximize the value they receive from a relationship with Argus Media
• Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction
• Provide excellent customer experience to Argus customers from smooth on-boarding to resolving queries within the desired service level agreement.
• Utilise the CRM, to track accounts throughout their subscription lifecycle, analyse client usage trends and identify tactics to drive growth and protect revenues.
• Accurately maintain customer, user records and client engagement activity efficiently.
• Participate in client engagement initiatives to increase client retention and account penetration.
• Travel as required within the region
• Gather competitor intelligence.

What we’re looking for in you

• Experience working in customer success/service or sales environment
• Experience of working with stakeholders across the organisation
• Must be flexible with the ability to work effectively and collaboratively in a team-oriented environment, including the ability to relate successfully to a variety of people externally and internally, forging strong professional relationships
• Highly organized with strong attention to detail
• Experience using databases or sales processing systems
• Good knowledge of Microsoft Excel
• Excellent communication, interpersonal and relationship building skills
• Strong co-ordination and time management skills with the ability to meet deadlines
• Able to work as part of a team
• Proficiency in another language desirable
• Able to work independently while engaging and collaborating with the Argus values: Excellence, Integrity, Partnership, and Inclusivity.

What’s in it for you

• Work within a highly motivated team with an industry leader and rapidly growing global company
• Competitive salary and commission structure in line with education, experience, and skills
• Hybrid working model – Work from Home options available
• Healthcare insurance in the UAE
• 24 days holiday plus public holidays
• Career development and promotion from within the culture
• Ongoing training, mentoring and development opportunities
• Employee Welfare & Employee Assistance Programme

We’re not engaging any recruitment agencies for this role, so if you’re interested, please apply directly.

We will conduct interviews continuously and reserve the right to take down the advertisement when we find the right candidate.

Please send in your application via our official career’s website at https://www.argusmedia.com/en/careers/open-positions.

Jobs posted on other websites and that do not link to our career’s website may not be legitimate and may be fraudulent.  If you are contacted by someone whom you suspect may not be appropriately representing Argus, please send the details to us via an email with “Recruitment Fraud” in the subject title.